Terms of service

Signoo is a browser-based service for electronic signing of PDF documents. You can draw or type a signature and embed it in the document you are working on.

Signatures you create with Signoo are Simple Electronic Signatures (SES) under eIDAS. SES are valid as electronic signatures. The evidentiary value in a dispute is lower than for a BankID-verified signature.

We plan to launch Advanced Electronic Signatures (AES) via BankID through an external provider. Until the AES flow is live, Signoo offers SES only.

Signoo is not a Qualified Trust Service Provider (QTSP), does not offer Qualified Electronic Signatures (QES), and does not offer standalone identity verification.

An electronic signature cannot be denied legal effect or admissibility as evidence in legal proceedings solely because it is in electronic form or does not meet the requirements for a qualified electronic signature. This follows from the eIDAS Regulation.

For an SES, the evidentiary value is assessed case by case based on the circumstances of the signing, including whether the signer is identified and whether the document has been changed after signing. A BankID-verified AES carries higher evidentiary value because the signer is identity-verified and subsequent changes to the document are designed to be detectable.

You are responsible for choosing the right signature level for the agreement at hand. For employment contracts, lease agreements, loan documents, and other situations where identity verification matters, we recommend a signature method with higher evidentiary value than SES.

You retain full ownership and copyright in all documents you upload to Signoo. We make no claim to rights in your content.

The technical licence we need to deliver the service is limited to what is strictly necessary: to read the document, render it in your browser, embed the signature, and return the signed file to you. The licence arises when you use the service and ends at the same moment.

We do not use documents or signatures you upload to train machine-learning models. In the current version of Signoo this is technically impossible because the documents do not reach our servers. The commitment also applies once server-side storage is introduced for the AES flow.

As a user you have the following responsibilities.

You choose the signature level (SES, or AES when available) appropriate for the agreement at hand, and you bear the risk of that choice.

You are entitled to sign the document in question, and you represent the party you indicate you are signing on behalf of.

You use your account in line with these terms. You do not share login credentials with others, and you do not commit fraud, identity misuse, or other unlawful activity through the service.

You notify us promptly if you suspect unauthorised use of your account.

We provide Signoo with the features described in these terms. We work to keep the service available and secure, but we cannot guarantee uninterrupted operation, error-free function, or specific suitability for a given type of agreement.

Our liability for direct losses is limited to the amount you have paid for the service in a continuous 12-month period prior to the loss. We are not liable for indirect losses, including lost profits, lost revenue, loss of data, or business interruption, unless the loss is caused by gross negligence or wilful misconduct on our part.

Liability for gross negligence and wilful misconduct cannot be limited, and is not intended to be.

If you are a consumer, these terms do not derogate from your non-derogable rights under Norwegian consumer law, including digitalytelsesloven (the Norwegian Digital Services Contracts Act), angrerettsloven (the Norwegian Right of Withdrawal Act), and markedsføringsloven (the Norwegian Marketing Practices Act). Nothing in this clause shall be interpreted as setting aside those rights.

Use of Signoo can be free (one-off drawn signatures) or paid (BankID signatures or subscriptions). Price and included units are stated at the time of purchase.

When you purchase a single BankID signature, the signing service is delivered the moment you complete the signature. Under angrerettsloven §22 letter n, you do not have a right of withdrawal for digital services that have been fully delivered with your prior consent. You give that consent by completing the signing yourself.

For consumer subscriptions, the default is a 14-day right of withdrawal under angrerettsloven. If you ask for the service to start immediately and explicitly acknowledge that this means you lose the right of withdrawal once delivery is complete, the subscription is not subject to withdrawal. We obtain that explicit acknowledgement at the purchase confirmation.

You can cancel a subscription at any time. The cancellation takes effect at the end of the current billing period. We do not provide a pro-rated refund for unused time, except as required by consumer law.

We may change these terms. Material changes (price, scope of service, liability) are notified at least 30 days in advance by email and in the service. Non-material changes (typo corrections, updates to contact information, or other clarifications that do not change substance) take effect on publication.

If you continue to use the service after the notice period ends, this is treated as acceptance of the change. If you do not wish to accept the change, you can cancel your subscription within the notice period at no cost.

These terms are governed by Norwegian law.

For agreements entered into by businesses, disputes are resolved before the courts of ordinary jurisdiction in Norway.

For consumer agreements, a consumer resident in an EU or EEA country may additionally bring the case before the courts of their home country under the jurisdiction rules that apply there (the Brussels I Recast Regulation for EU states, the Lugano Convention for Norway, Iceland, and Switzerland). The non-derogable consumer protections of the consumer's country of residence apply in any event.